Billing & payments
Adding funds to your account
Last Updated: October 7, 2026Watchful lets you add funds to your account in advance. This is useful if you prefer to make a larger lump-sum payment rather than receive a small invoice each billing cycle. Funds you add are stored as an account balance and are automatically used toward your Watchful usage charges. How...
View and download invoices
Last Updated: October 2, 2026Watchful emails your invoice each month to the email address associated with your account. You can also view and download previous invoices directly from your Watchful account at any time. This is useful if you need to retrieve an older invoice, replace one that was deleted from your email, or...
What is Watchful’s refund policy?
Last Updated: September 30, 2026Watchful Premium uses usage-based, post-paid billing. This means you are charged for the services you actually use, rather than paying in advance for a fixed subscription period. Because payment follows your usage, refunds are generally not applicable. Charges on a Premium account represent Watchful services that have already been used....
Update your billing information
Last Updated: October 2, 2026You can update your billing contact details and payment method from the Billing settings area in your Watchful account. The information entered here is used for your Watchful billing records and appears on your invoices. This includes your company name, billing address, and VAT number when applicable. You can also...
How do I change my PayPal account?
Last Updated: September 30, 2026You can manage your payment method directly from the Billing tab in your Watchful account. From this screen, you can either: Both changes are made from the same Billing interface. Switch from a credit card to PayPal To change your Watchful payment method from a credit card to PayPal: Once...