Customize email notifications

Watchful sends email notifications to help you monitor important changes across your websites. You can choose which events trigger notifications, send alerts to multiple email addresses, or disable all notifications from your account.

These settings help you focus on the events that matter most while reducing unwanted email.

Access your notification settings

To manage your email notifications:

1. Log in to your Watchful account.
2. Select Settings from the left navigation menu.
3. Open the Notifications tab.

The notification settings page displays the available notification types, recipient settings, and options for disabling notifications.

Choose which notifications to receive

Watchful lets you enable or disable individual notifications based on the events you want to monitor.

To customize your notifications:

1. Navigate to Settings > Notifications.
2. Locate the Enabled notifications section.
3. Select the checkbox beside each notification you want to receive.
4. Clear the checkboxes for notifications you do not need.
5. Ensure that Disable all notifications is set to No.
6. Click Save notifications settings.

Watchful groups notifications into categories to make them easier to manage, including:

• Core updates
• Extension and plugin changes
• Backups
• File changes
• Connectivity, uptime, and performance
• Lighthouse
• Server changes
• Security Audit
• Apps and system notices
• Watchful Apps

For example, you can enable notifications about available software updates, SSL certificate expiration, website redirects, and significant Lighthouse performance declines.

Each notification type has its own checkbox, allowing you to control the alerts you receive without disabling unrelated notifications.

Customize notification recipients

By default, Watchful sends notifications to the email address associated with your account.

You can also specify different email addresses or send notifications to multiple recipients.

To customize notification recipients:

1. Navigate to Settings > Notifications.
2. Locate the Customize notification email(s) field.
3. Enter the email addresses that should receive notifications. Separate multiple addresses with commas.
4. Click Save notifications settings.

For example, you can enter: [email protected], [email protected]

Watchful will send enabled notifications to the specified recipients.

If you leave this field empty, Watchful uses your account email address.

This feature is useful when several team members need to receive website monitoring alerts or when you prefer to keep system notifications separate from account-related email.

Disable all email notifications

You can temporarily disable every email notification without changing your individual notification preferences. This might be desirable during extended periods of site maintenance.

To disable all notifications:

1. Navigate to Settings > Notifications.
2. Scroll to the Disable all notifications section.
3. Select Yes.
4. Click Save notifications settings.

While this option is enabled, Watchful suppresses email notifications regardless of which individual notification types are selected.

To resume notifications, return to the same setting, select No, and save your changes.

Troubleshooting missing notifications

If you are not receiving expected email notifications, check the following settings:

1. Open Settings > Notifications.
2. Confirm that Disable all notifications is set to No.
3. Ensure the relevant checkbox is selected in the Enabled notifications section.
4. Check the addresses in Customize notification email(s) for errors.
5. Check your inbox and spam folder for messages from Watchful.
6. Click Save notifications settings after making changes.

If notifications are still missing, contact Watchful support for assistance.