Birthday Balloon

Watchful’s 8th Birthday

This website went live on September 3, 2012. Eight years later it feels like we’re still just getting started! Last year, on our birthday, we published a nostalgic overview with lots of photos and stories. This year’s birthday post is a very different kind of overview. Because Watchful really is Read more…

Simplifying our name

Today we are excited to announce that we have officially begun to migrate our website update and monitoring service to the watchful.net domain. Our original domain name watchful.li will be phased out. Since launching in 2012, Watchful has had a complicated relationship with its domain name watchful.li.  As we have explained to many folks at conferences and online, Read more…

Rollout of new support tools completed

Customer satisfaction has always been a top priority at Watchful. From our launch, we have relied on a mix of public documentation, self-hosted help desk software, internal workflows and personal communication by email, phone or instant message. While effective, these disparate tools have made it difficult to objectively measure customer Read more…