At Watchful, we do our best to produce a quality, intuitive application for website management. And when a customer finds a bug, we do our best to fix it quickly. Sometimes these fixes lead to an improvement or feature in the platform. Below is a recent example of this process Read more…
This summer, the Watchful team was careful to set aside time to rest and recharge on vacation in places like Naples (Italy), Thassos (Greece), and Vail, Colorado (USA). But we had some projects “simmering on the stove” that address the user experience of website management at Watchful. We also introduced Read more…
If you are running a web agency or digital consultancy, you probably use multiple services that send white-label reports, notifications and other emails to your clients. Using your own email address with these services is important for white-labelling third party emails. But emails from your account sent via a third Read more…
Watchful generates a lot of data about the WordPress and Joomla websites added to your account. This saved information, with a variable retention time, forms the activity logs. Next week we will release a revamped logging system. This post describes the change and what to expect as a Watchful user. Read more…
The ability to schedule client report emails was first introduced at Watchful last Spring. We’ve now refactored the report scheduling and delivery system to make it more reliable as well as easier to use. Why schedule client report emails in the first place? Recurring maintenance plans are responsible for a Read more…
Version 3 of Google Analytics is called Universal Analytics. It provides traffic and keyword data that are popular in the white-label reports here at Watchful. Google Analytics 4 (GA4) launched recently, but for the foreseeable future most client reports will require Universal Analytics. Here’s why. How does Watchful obtain site Read more…
Version 4 of Google Analytics launched recently. We’ve followed the progress carefully as traffic and other site data appear in the client reports at many web agencies. But for a host of reasons, updating to Google Analytics 4 (GA4) requires careful consideration even now, nearly 5 months after its initial Read more…
Today marks a big step in the evolution of client reporting at Watchful as we officially announce the best white-label reports we’ve ever built with 3 massive changes. Watchful Premium users can now send reports from their own email accounts. And you can control exactly what site activity is included Read more…
Many digital agencies use scheduled reporting to keep their clients informed of website maintenance and other activities and metrics. We’ve been steadily improving the website report builder here at Watchful to make them more informative, flexile, and useful. Today we add another great feature to our website report builder: customized Read more…
Web agency client reports are an excellent way to provide value to your customers. We’ve been working hard to improve the client reports at Watchful with automated custom scheduling and white-labelling being the most recent. Today we add another feature commonly requested by Watchful users: the ability to customize the Read more…