Main Support

Troubleshooting issues with the Account Dashboard

The Account Dashboard aggregates data from all of your sites to help identify the most urgent maintenance tasks. Use the recommendations below to solve common issues using this dashboard.

Dashboard access

The Account Dashboard is a Premium feature. Please upgrade to Watchful Premium to access it.

Connected Websites graph lists Disconnected sites

Disconnected sites are not able to communicate properly with Watchful. Please follow the steps in this detailed troubleshooting document to resolve the issue.

Website Uptime graph lists Other sites

In most cases, the Website Uptime graph shows sites that are either Up (online) or Down (offline).

If Watchful cannot determine uptime status of a site it is listed as Other. This typically happens when  a site is not connected properly to Watchful or when uptime has not been configured for the site. 

To fix the issue, review the steps in the Uptime Troubleshooting article.

Backup graph lists Other sites

In most cases, the Backup graph shows sites that have Fresh or Stale backups.

If Watchful cannot determine uptime status of a site it is listed as Other. This typically happens for sites that do not have backups configured, or for sites that have stale backups enabled. 

Use the following resources to remedy the problem: