Watchful knowledge base and FAQs
Most popular (11)
- Add a WordPress website to Watchful
- Add a Joomla website to Watchful
- Managing your auto-updating softwares
- How to use the Auto Update Scheduler
- How do I generate reports for my clients?
- Does Watchful support managed hosts like WP Engine, Flywheel, and Pantheon?
- Add a website to Watchful
- How to add Tags to your WordPress & Joomla websites in Watchful
- How to use the Auto Updater
- What updates are supported by Watchful?
- The three types of backups in Watchful
Technical Support (25)
- Does protecting the Joomla administrator folder with .htpasswd prevent file monitoring?
- Does Watchful support managed hosts like WP Engine, Flywheel, and Pantheon?
- Error updating Add to Menu from NoNumber
- How do I whitelist Watchful IP addresses and user agent?
- How to add Tags to your WordPress & Joomla websites in Watchful
- How to add your paid plugin or extension to the Watchful license manager
- How to make updates for free plugins and extensions compatible with Watchful
- Lastpass autofills Watchful fields
- Monitoring private sites that require basic authentication credentials
- Scheduling site backups with Akeeba Backup Pro
- Scheduling site backups with All-in-One WP Migration
- Scheduling site backups with XCloner
- Solving Cannot Find Package errors
- Troubleshooting `File doesn't exist` errors
- Troubleshooting connection problems
- Troubleshooting failed update errors
- Troubleshooting IP Address changes
- Troubleshooting problems with Akeeba Backup
- Troubleshooting problems with Single Sign-on (SSO)
- Troubleshooting scheduled and queued backups
- Troubleshooting suspected hacked sites
- Troubleshooting uptime monitoring
- Validation Error - Connection failed HTTP Status Code 200
- What backup plugins are supported?
- Why is my Joomla version not compatible with the integrity check?
Accounts & Billing (12)
- Can I pay with Paypal using Internet Explorer?
- Changing or cancelling a paid subscription
- Changing your username or password
- How do I change my PayPal account?
- How do I create an account?
- How do I update my billing information?
- How to delete your account
- How to upgrade from Forever Free to Watchful Premium
- Understanding the account clean-up process
- What is your refund policy?
- What should I do if my credit card is declined?
- Where can I view my invoices?
Tools (28)
- Adding custom notes to site activity logs and reports
- Configuring custom SMTP settings
- How do I update a single site?
- How do I update commercial Joomla add-ons from vendors like NoNumber and Akeeba?
- How do I update many sites at once?
- How do I update premium WordPress plugins from vendors like Easy Digital Downloads and GiveWP?
- How do I use the Site Audit?
- How do I use the Watchful REST API?
- How to ignore specific software when performing mass updates
- How to monitor stale or out-dated backups
- How to use the Auto Update Scheduler
- How to use the Auto Updater
- Installing Akeeba Backup Pro
- Installing All in One WordPress Migration
- Installing XCloner on your website
- Managing your auto-updating softwares
- Scheduling multiple backups for a single site
- Single Sign-on (SSO)
- The three types of backups in Watchful
- Troubleshooting issues with the Account Dashboard
- Using the Bulk Installer
- Using the SEO Audit
- What does the malware scanner detect?
- What is included in the Vulnerability Scan?
- What is the Early Warning Audit?
- What items are scanned by the SEO Audit?
- What updates are supported by Watchful?
- Why is manual update sometimes required?
Insights (12)
- Adding Google Analytics to your Dashboard
- How do I generate reports for my clients?
- How to pause site monitoring and resolve the unmonitored sites warning?
- How to put your site in Maintenance Mode
- How to validate account emails
- Monitoring critical files
- Monitoring SSL certificate expiry
- Monitoring web site uptime
- Personalizing E-mail notifications
- Removing Google Analytics from your Watchful dashboard
- Using different emails for your account and system notifications
- What are Activity Logs and how long does Watchful store them?