Main Support

Troubleshooting problems with Single Sign-on

Single Sign-on allows Watchful users to centrally managed administrative access to their websites (see details).

If you are having difficulties Single Sign-on, try these troubleshooting steps. After each step, try logging in with the SSO credentials to see if the problem is fixed.

  1. Install the latest Watchful Client on the problematic site.
  2. Ensure the site is online and that the front end of the website is publicly accessible.
  3. Check the site settings in Watchful and ensure the URL is accurate including the HTTP or HTTPS protocols.
  4. Examine the configuration.php file and add the site URL to the $live_site variable including the HTTP or HTTPS protocols (more details on manually configuring $live_site).