How do I whitelist the Watchful IP address?
If you are are experiencing connection or validation issues on numerous sites, particularly on the same server, the Watchful IP Address may be blocked/blacklisted.
To solve this problem, at the server level, you can contact your host and ask them to whitelist thefollowing IP Addresses:
If you are a developer you can GET our Watchful IP Addresses using the link below. This is useful for automating whitelisting on your server firewall or other tools requiring whitelisting:
Web Application Firewalls
Web Application Firewall(s) installed on your website is another location that may require Watchful IP whitelisting. The configuration screens for some common firewalls are shown below.
The Whitelisting options can be found in WordFence > Options > Other Options:
Akeeba Admin Tools Pro (Joomla)
The Whitelisting options can be found in Components > Admin Tools > Web Application Firewall > Configure Exceptions from Blocking tab:
RS Firewall (Joomla)
The Whitelisting options can be found in Components > RSFirewall > Blacklist/Whitelist:
OSE Anti-Hacker (Joomla)
The Whitelisting options can be found in Components > OSE Anti-Hacker > IP Management:
Cloudflare Firewall - Adding IP's
Follow the steps below to whitelist our IP's on CloudFlare
- Login to your account and navigate to your domain.
- Click on the Firewall, then the tools link.
- Add the 3 IP Addresses as inidicated above.
- Very important is to ensure the IP's are WHITELISTED.
Search Knowledge base
- Does Watchful support managed hosts like WP Engine, Flywheel, and Pantheon?
- How do I generate reports for my clients?
- How to add Tags to your WordPress & Joomla websites in Watchful
- How to use the Add-on Auto Updater
- Installing the Watchful client
- Scheduling remote backups for Joomla
- Scheduling remote backups for WordPress
- The three types of backups in Watchful
- What is included in the free plans?
- What updates are supported by Watchful?