We all have people helping us with maintenance.

Wherever you live, people will come by to collect your trash, sweep the streets, and make sure everything is running smoothly.

Up here in Wisconsin, where I live, people clean the highways whenever the snow falls. Down in Florida, where some good friends live, they have people to keep alligators off the streets!

Good maintenance services make everyone’s life better.

Watchful is a website maintenance management service (WMMS) for Joomla and WordPress. It helps keep your website software updated, monitors backup processes, looks for unexpected changes to critical files, and much more. 

Watchful can help your organization improve website security, save time and money, and be more profitable. Here are five ways that Watchful can save you time and money:

1. Faster website updates

It can be a really tedious and time consuming process to manually update the software on your websites. The old-fashioned process looked like this:

  • Go to the log in screen for one site, find password, and login. 1 minute.
  • Start a backup and wait for it to complete. 5 minutes.
  • Navigate to the extensions or plugin screen. Click the update buttons. Wait for updates to complete. 4 minutes. 
  • Check to make sure nothing has broken, or no updates failed. 4 minutes.
  • Log out of that site and repeat the process for the next site.

There is a much more efficient way of completing these updates. First, when you log into Watchful your scheduled backups are already complete. You don’t have to waste time watching a backup progress indicator.

Then, Watchful allows you to apply mass updates with just a few clicks of your mouse.

And our update tools are very flexible. For example, you can ignore updates for specific plugins/extensions on specific sites. This is very helpful for software that needs a little extra attention when updating. Or you can update all the software on all your sites at once with one click. 

Another example we see often is when a security patch is released for one specific software. Watchful makes it easy to update just that one plugin/extension across your entire portfolio of sites. 

Using these tools, Watchful users report up to a 67% reduction in the amount of website maintenance time they perform each month. These images how the numbers stack up for a weekly maintenance plan for just one site. You really can save $650 per year on every Joomla site!

2. Replace expensive backup services

There are lots of website backup services out there. Many of these services are sold by hosting companies or SaaS services. If you’re not careful, they can quickly increase your monthly costs.

With Watchful, you can replace these expensive services with cheap cloud storage from services such as Backblaze and Amazon. Watchful can manage the backup schedule.  

For example, if your website produces a 300 MB backup, you can store daily backups at Backblaze for less than $4 per year, and this includes downloading three backups every month!

You will need a paid backup plugin/extension to use Backblaze storage with Watchful. However, both Akeeba BackupPro and All-in-one WP Migration are excellent backup plugins with Backblaze support. Importantly, the 1-time purchase can be used for an unlimited number of websites.

Here’s a cost comparison table of your per-site annual backup costs of Watchful compared to JetPack.

3. Protect websites against intrusion

If you’ve ever had a defaced or hacked site, you’ll know how time consuming it can be to get back online. You have to identify the vulnerability, patch the problem, and restore the site.

Of course, preventing a hack or other intrusion by hardening your websites is the best way to prevent costly site investigations, software patches and malware removal.

While software updates are one of the easiest ways to prevent hacked sites, it’s also important to monitor critical files such as your WordPress and Joomla configuration files. Watchful scans the most important files like your CMS configuration file and HTACCESS file every three hours and alerts you if any changes are detected.

Additionally, the Watchful Site Audit helps you follow website security best practices such as disabling guest registration, using strong database passwords, checking for proper file and folder permissions, and more. 

The site audit not only identifies potential security problems on your site but presents you with details on how to address them, as shown in this screenshot.

Improving security can reduce the chance that your site is hacked. This will save you on labor costs to fix the issue. Not to mention it will also prevent the loss of reputation with your clients that inevitably follows a security problem.

4. Use reports to show value of paid maintenance contracts

Signing up your clients for a regular maintenance plan that includes website updates and security scanning is an excellent way for you to grow a source of reliable, recurring revenue for your web agency.

In addition to the obvious benefits of regular maintenance (monthly or quarterly for example), you can pitch prospective clients with the promise of a regular PDF report of all the maintenance work you do in each reporting period. 

With Watchful you can generate reports that include traffic data from Google Analytics, the uptime status, and the activity recorded in our extensive logging feature. If you have multiple sites for the same client, you can send one combined report for all the sites.

Your clients will be very impressed when they see all the updates and maintenance you are performing each month. 

5. Free time for business development

As shown above, a website MMS can dramatically change your operating costs by reducing the labor required to keep sites updated and secure. As a result, you and your team have less stress and more time for other activities such as team building events or business development (sales and marketing for example). 

There are a number of ways you can use an MMS like Watchful for business development that can result in increased revenue and/or increased bandwidth to serve more clients.

For example, you can scale your business without sacrificing the quality of your services. Watchful allows you to deliver more services to more clients with greater efficiency. You can delegate maintenance tasks to your team by assigning account managers using the tagging feature in Watchful.

You can keep your clients organized by CMS, PHP version, hostname, etc. Watchful’s site organization tools and filters are flexible enough to suit any organization’s workflow.

Summary

One of the largest costs of running a website is the upkeep and maintenance of the software, making sure backups are performed regularly, and ensuring that the site remains hardened against intruders. 

Watchful dramatically reduces the costs associated with these tasks by approximately 65%. If you perform weekly site maintenance, you could be saving $650 per year, per site in labor costs. 

With all the time you’ll save performing maintenance, you’ll be able to grow your business. Watchful’s productivity and reporting tools make it easy to streamline your workflows and sell maintenance plans to your customers. 

Reduced expenses and increased revenue: what more could an agency ask for?!

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