Rollout of new support tools completed

Customer satisfaction has always been a top priority at Watchful. From our launch, we have relied on a mix of public documentation, self-hosted help desk software, internal workflows and personal communication by email, phone or instant message. While effective, these disparate tools have made it difficult to objectively measure customer satisfaction and was unnecessarily complicated…

Severe Joomla security vulnerability discovered — immediate update required

On 16 October 2015, the Joomla project announced that three security vulnerabilities had been identified in Joomla 3. Together, the vulnerabilities affect all versions of Joomla between v3.0 and v3.4.4 inclusively. On 22 October 2015, the Joomla project released Joomla 3.4.5 which patches these issues.  Just 90 minutes after this release, third-party websites began publishing full details…